Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service to internal and external customers through various communication channels while working from Columbia, MO, in a hybrid environment.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers while performing administrative tasks within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer needs and inquiries

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills and the ability to multi-task in a fast-paced environment
• Familiarity with G-Suite applications, such as Gmail and Google Docs