Bilingual Customer Support Specialist

Job Summary

Providing exceptional service and support, the full-time Bilingual Customer Support Specialist (After Hours) will assist internal and external customers through various communication channels while managing administrative tasks and maintaining professional relationships in a hybrid work environment.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs