Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time capacity, managing inquiries via telephone, chat, and email while working in a hybrid environment based in Columbia, MO.

Key responsibilities

• Respond to customer inquiries in a timely and professional manner across multiple channels
• Perform administrative tasks within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center or multi-channel environment
• Bilingual proficiency in English and Spanish, both written and verbal
• Strong organizational skills and the ability to manage multiple tasks effectively
• Familiarity with G-Suite applications, including Gmail and Google Docs