Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, addressing inquiries via phone, chat, and email while managing administrative tasks and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries in a timely and professional manner across multiple channels
• Perform administrative functions such as password resets and service requests within core systems
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills with the ability to manage multiple tasks effectively
• Ability to adapt positively to change and handle difficult customer interactions professionally