Bilingual Customer Support Specialist

Job Summary

Providing exceptional service and support, the full-time Bilingual Customer Support Specialist (After Hours) will assist internal and external customers through various channels while working in a hybrid environment from Columbia, MO.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to manage multiple tasks effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs