Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), this position will provide exceptional service and support to internal and external customers in a remote or hybrid environment, responding to inquiries via multiple channels and maintaining professional relationships.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers while managing time effectively to meet service standards

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Strong organizational skills and the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs