Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will assist internal and external customers through various communication channels while maintaining professional relationships and ensuring timely responses to inquiries.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Ability to effectively communicate in written and verbal forms
• Strong organizational skills and ability to multi-task in a fast-paced environment