Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours) to provide exceptional service and support to internal and external customers through various communication channels, while working in a hybrid environment based in Columbia, MO.

Key responsibilities

• Provide timely and professional responses to customer inquiries via telephone, chat, and email
• Establish and maintain strong relationships with customers and co-workers to facilitate effective support
• Perform administrative tasks within core systems, including service requests and password resets

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual proficiency in English and Spanish, including reading and writing
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Familiarity with G-Suite applications, including Gmail and Google Docs