Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service and support to internal and external customers in a multi-channel environment, while working remotely or onsite in Columbia, MO.

Key responsibilities

• Provide excellent customer service through timely and professional responses to inquiries via telephone, chat, and email
• Establish and maintain professional relationships with customers and co-workers while managing administrative functions within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer inquiries and support requests

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs