Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service and support to internal and external customers through various communication channels while working remotely, in-person, or in a hybrid capacity.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests effectively

Required qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills with the ability to multi-task and navigate various programs efficiently
• Ability to adapt positively to change and handle difficult customer interactions professionally