Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, managing inquiries through various channels while maintaining professional relationships and adhering to service standards.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task effectively
• Working knowledge of G-Suite applications