Bilingual Customer Support Specialist

Job Summary

Bilingual and customer-focused, the full-time Customer Support Specialist (After Hours) will provide exceptional service to internal and external customers through various communication channels while working in a hybrid environment.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers, facilitating support requests effectively
• Perform administrative functions within core systems, including password resets and service requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills with the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs