Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), this role will provide exceptional service and support to internal and external customers through various communication channels while working in a hybrid environment from Columbia, MO.

Key responsibilities

• Provide timely and accurate responses to customer inquiries via phone, chat, and email
• Establish and maintain professional relationships with customers and co-workers
• Perform administrative functions within core systems, ensuring compliance with company policies and service standards

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs