Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service to internal and external customers in a full-time, hybrid role, managing inquiries via phone, chat, and email while maintaining professional relationships and ensuring adherence to service standards.

Key responsibilities

• Respond to customer inquiries accurately and professionally across multiple channels
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers to support service excellence

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual proficiency in English and Spanish, both written and verbal
• Strong organizational skills and ability to multitask effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs