Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional service and support to internal and external customers in a full-time, after-hours role, responding to inquiries via multiple channels and performing administrative functions while maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with internal and external customers and co-workers

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills with the ability to multi-task and navigate various programs
• Ability to communicate effectively in written and verbal forms using correct grammar and structure