Bilingual Customer Support Specialist

Job Summary

Providing exceptional service and support, the full-time Bilingual Customer Support Specialist (After Hours) will respond to customer inquiries via multiple channels while establishing strong relationships with internal and external clients in a hybrid work environment.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional communication
• Perform administrative functions within core systems, including service requests and password resets
• Maintain knowledge of EquipmentShare products and services to effectively assist customers and co-workers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multitask effectively
• Proficiency in G-Suite applications, including Gmail and Google Docs