Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time role, managing inquiries through multiple channels and maintaining professional relationships, while working remotely or in-person at the Columbia, MO corporate headquarters.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and the ability to multi-task effectively