Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours) to provide exceptional service and support to internal and external customers through various communication channels while working remotely or onsite in Columbia, MO.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing administrative functions within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer inquiries and support requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs