Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time remote or hybrid role, ensuring timely and accurate responses to inquiries across multiple channels.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards
• Perform administrative functions within core systems, such as password resets and service requests, while enhancing product knowledge through continuous learning

Required qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills with the ability to multi-task and adapt to change
• Working knowledge of G-Suite applications, including Gmail and Google Docs