Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will assist internal and external customers through various communication channels while managing service requests and maintaining professional relationships in a hybrid work environment.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to adapt to change and manage multiple tasks effectively in a fast-paced environment