Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will manage customer inquiries through various channels, ensuring timely and accurate service while building strong relationships with clients both internally and externally.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, such as password resets and service requests
• Establish and maintain professional relationships with internal and external customers to facilitate support requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills and ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs