Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will manage customer inquiries through various channels, ensuring timely and professional service while maintaining strong relationships with both internal and external customers.

Key responsibilities

• Respond to customer inquiries via phone, chat, and email, delivering accurate and timely assistance
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers, ensuring compliance with company policies

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment
• Working knowledge of G-Suite applications such as Gmail and Google Docs