Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will manage customer inquiries through various channels, ensuring timely and professional service while maintaining strong relationships with both internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and timely assistance
• Perform administrative functions within core systems, such as password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Strong organizational skills and the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs