Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will manage customer inquiries through various channels, ensuring timely and accurate service while maintaining professional relationships with internal and external clients, either remotely or in-person at the Columbia, MO headquarters.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring adherence to quality and service standards
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs