Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), this role will provide exceptional service and support to internal and external customers through various communication channels while working remotely or onsite in Columbia, MO.

Key responsibilities

• Provide timely and professional customer service via telephone, chat, and email, addressing inquiries and facilitating support requests
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards
• Perform administrative functions within core systems, including password resets and service requests, while adhering to company policies and procedures

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills with the ability to multi-task and adapt to changing priorities
• Working knowledge of G-Suite applications, including Gmail and Google Docs