Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time role, managing inquiries via telephone, chat, and email while maintaining professional relationships and adhering to service standards.

Key responsibilities

• Respond to customer inquiries in a timely and professional manner across multiple channels
• Perform administrative tasks within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Familiarity with G-Suite applications, including Gmail and Google Docs