Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service and support to both internal and external customers through various communication channels while working in a hybrid environment from Columbia, MO.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers while managing administrative functions within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer needs and inquiries

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Strong organizational skills and the ability to multi-task effectively
• Familiarity with G-Suite applications, including Gmail and Google Docs