Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours) to provide exceptional service and support to internal and external customers in a remote or hybrid environment, while managing inquiries via phone, chat, and email, and performing administrative functions within core systems.

Key responsibilities

• Provide excellent customer service and respond to inquiries in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing multiple tasks efficiently
• Perform administrative functions such as password resets and service requests within established service standards

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center or multi-channel environment
• Bilingual proficiency in English and Spanish, with strong communication skills
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to adapt to change and work effectively under pressure