Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time role, managing inquiries via phone, chat, and email while maintaining professional relationships and adhering to service standards.

Key responsibilities

• Respond to customer inquiries accurately and professionally across multiple channels
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain excellent working relationships with customers and co-workers

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills and the ability to multi-task effectively
• Familiarity with G-Suite applications such as Gmail and Google Docs