Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, addressing inquiries via multiple channels and maintaining professional relationships while managing administrative functions.

Key responsibilities

• Respond to customer inquiries through telephone, chat, and email in a timely and professional manner
• Perform administrative tasks such as password resets, service requests, and maintaining knowledge of products and services
• Establish and maintain excellent working relationships with customers and co-workers to ensure high-quality service delivery

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a multi-channel communication environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills and ability to multi-task effectively
• Working knowledge of G-Suite applications such as Gmail and Google Docs