Bilingual Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Bilingual Customer Support Specialist will answer inbound calls, assist customers with account navigation and appointment scheduling, and ensure a positive experience while working remotely.

Key responsibilities:

• Answer inbound calls and provide helpful support to customers
• Document customer interactions and escalate complex issues as needed
• Participate in training sessions to enhance skills and product knowledge

Required qualifications:

• Bilingual in English and Spanish
• Strong desire to help customers and solve problems
• Ability to learn and adapt to new information quickly
• Experience using computer systems and software
• Reliability to support customers during scheduled hours