Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service to EquipmentShare's customers in a full-time role, managing inquiries via phone, chat, and email while maintaining professional relationships in a hybrid work environment.

Key Responsibilities

• Provide excellent customer service by responding to inquiries accurately and timely across multiple channels
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with internal and external customers to facilitate support requests

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing
• Strong organizational skills with the ability to multi-task and manage time effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs