Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time remote or hybrid role, handling inquiries through various channels and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, such as password resets and service requests
• Establish and maintain excellent working relationships with customers and co-workers

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
• Strong organizational skills with attention to detail and accuracy