Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service to internal and external customers through various channels while working remotely, in a hybrid, or in-person capacity at the Columbia, MO corporate headquarters.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing administrative functions within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer inquiries and support requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing skills
• Strong organizational skills with the ability to multi-task and adapt to changing environments
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive