Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to EquipmentShare's customers in a full-time remote or hybrid role, managing inquiries through various channels and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional working relationships with internal and external customers

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual proficiency in English and Spanish, with strong communication skills
• Ability to navigate various programs and applications while providing superior service
• Strong organizational skills and attention to detail