Bilingual Customer Support Specialist

Job Summary

Seeking a Bilingual Customer Support Specialist (After Hours) for a full-time role, the position will provide exceptional service and support to internal and external customers through various channels, while maintaining professional relationships and managing administrative tasks effectively.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with customers and co-workers
• Perform administrative functions within core systems, including password resets and service requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Strong organizational skills and the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs