Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, managing inquiries via phone, chat, and email while maintaining professional relationships and ensuring compliance with company standards.

Key Responsibilities

• Respond to customer inquiries through multiple channels with timely and accurate information
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual proficiency in English and Spanish, including reading and writing skills
• Working knowledge of G-Suite applications, such as Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively in a fast-paced environment