Bilingual Customer Support Specialist

Job Summary

Seeking a Bilingual Customer Support Specialist (After Hours), the full-time position will provide exceptional service and support to internal and external customers through various communication channels while working in a hybrid environment from Columbia, MO.

Key responsibilities

• Provide timely and professional responses to customer inquiries via telephone, chat, and email
• Establish and maintain strong working relationships with customers and co-workers
• Perform administrative tasks within core systems, including service requests and password resets

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Strong organizational skills and ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs