Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time role, managing inquiries via telephone, chat, and email while maintaining professional relationships and administrative functions.

Key responsibilities

• Respond to customer inquiries accurately and professionally across multiple channels
• Establish and maintain relationships with customers and co-workers while managing service requests
• Perform administrative tasks within core systems, ensuring compliance with company policies and service standards

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual proficiency in English and Spanish, with strong communication skills
• Ability to work effectively in a fast-paced, multi-channel environment
• Strong organizational skills and a customer-focused mindset