Bilingual Customer Support Specialist

Job Summary

Seeking a Bilingual Customer Support Specialist to provide superior technical support and troubleshooting for customers in a full-time remote position, utilizing technical expertise and customer service skills to resolve issues and enhance user experience.

Key responsibilities

• Identify, research, and resolve technical and application-related issues for customers
• Educate and coach customers on best practices for using products and services
• Document all customer interactions and technical resolutions in Salesforce to ensure service reliability

Required qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of customer service or contact center experience
• Bilingual in Spanish and English
• General automotive knowledge
• Experience troubleshooting hardware, software, and network issues