Bilingual Customer Support Specialist

Job Summary

Providing remote customer support, the full-time Bilingual Customer Support Specialist will assist customers and restaurant owners with account management, order inquiries, and minor troubleshooting while working afternoon to evening shifts.

Key responsibilities:

• Handle inbound and outbound calls, addressing customer and restaurant inquiries
• Manage incoming tickets generated from email or text via CRM and return calls for voicemails
• Document correspondence between restaurants and customers while performing miscellaneous clerical duties

Required qualifications:

• High school diploma or equivalent
• Fluency in English and Mandarin
• Availability for evening and weekend shifts
• Experience in a call center or food industry is a plus
• Proficiency in operating a computer in a Windows-based environment