Bilingual Customer Support Specialist

Job Summary

To support utility customers in enhancing energy efficiency, the full-time remote Bilingual Customer Support Specialist will manage inbound calls, provide program education, and assist with scheduling and technical inquiries while navigating multiple platforms.

Key responsibilities:

• Provide customer service and support for various energy efficiency programs
• Handle inbound calls and assist customers with enrollment, scheduling, and technical inquiries
• Utilize multiple platforms and scripts to deliver accurate information and support

Required qualifications:

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum of 6 months experience in a customer-facing role, preferably in a call center
• Ability to type 35+ WPM
• Strong customer service orientation with a sales-focused attitude