Bilingual Customer Support Specialist

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Support Specialist will manage inbound and outbound calls, assist customers with account creation and scheduling, and ensure a positive experience while working remotely.

Key responsibilities

• Answer inbound calls and provide helpful support to customers
• Document customer interactions and escalate complex issues to senior team members
• Participate in training sessions to enhance skills and stay updated on product information

Required qualifications

• Fluency in both English and Spanish
• Strong desire to help customers and solve problems
• Ability to learn and adapt to new information and processes quickly
• Comfortable using computer systems and software
• Reliable and ready to support customers during scheduled hours