Bilingual Customer Support Specialist

Job Summary

Seeking a results-driven Bilingual Customer Support Specialist, this full-time remote position will manage complex customer inquiries, provide mentorship to team members, and ensure exceptional service across multiple communication channels.

Key responsibilities

• Serve as a point of escalation for complex customer inquiries and issues related to billing and Samsara products
• Provide guidance and mentorship to enhance team performance and efficiency
• Manage a high-volume workload, ensuring timely and accurate resolution of escalated customer requests

Required qualifications

• 3+ years of experience in a customer-facing role within a contact center environment
• Full bilingual proficiency in English and Spanish
• Expertise in handling service requests related to billing, renewals, and customer success management
• Proficiency in ticketing systems such as Zendesk or Salesforce
• Availability to work flexible hours based on business needs