Bilingual Customer Support Specialist

Job Summary

Seeking a full-time remote Bilingual Customer Support Specialist, the ideal candidate will manage complex customer inquiries, provide mentorship to team members, and enhance customer experience through multi-channel support in a fast-paced environment.

Key responsibilities

• Serve as a point of escalation for complex customer inquiries related to billing, contract renewals, and Samsara products
• Provide guidance and mentorship to team members to enhance performance and efficiency
• Identify customer trends and issues to provide actionable insights to management and improve support processes

Required qualifications

• 3+ years of experience in a customer-facing role within a contact center environment
• Full bilingual proficiency in English and Spanish
• Expertise in handling service requests in billing, cancellations, and customer success management
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud
• Availability to work flexible hours based on business needs