Bilingual Customer Support Specialist

Job Summary

Providing optimal customer experience across various communication channels, the full-time Bilingual Customer Support Specialist will manage inquiries, order placements, and product updates while working remotely and adhering to quality assurance guidelines.

Key responsibilities

• Deliver First Contact Resolution for customer inquiries through phone, fax, chat, and correspondence
• Maintain knowledge of products and policies to effectively assist customers and ensure timely responses
• Utilize multiple computer applications to accurately enter sales orders and support service delivery

Required qualifications

• Bilingual in Spanish
• Minimum of two years of customer service experience, preferably in a call center environment
• High school diploma or equivalent required; college degree preferred
• Intermediate skills in Excel, Word, Outlook, and PowerPoint; advanced skills preferred
• Familiarity with Salesforce.com and ERP systems is a plus