Bilingual Customer Support Specialist

Job Summary

Delivering exceptional service as the first point of contact, the full-time remote Bilingual Customer Support Specialist will resolve inquiries, process orders, and provide product support across phone, email, and chat channels to enhance customer loyalty.

Key responsibilities

• Deliver timely and professional customer support across multiple communication channels
• Resolve customer inquiries and issues using a first-contact resolution approach
• Process orders and maintain accurate customer information within ERP and customer management systems

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of customer service experience; call center experience preferred
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to learn and navigate multiple software systems and technologies
• Bilingual capabilities preferred in the U.S.; required in Canada