Bilingual Customer Support Specialist

Job Summary

Providing exceptional service as the first point of contact, the full-time Bilingual Customer Support Specialist will resolve inquiries, process orders, and support customers via phone, email, and chat in a remote setting.

Key responsibilities

• Deliver timely and professional customer support across multiple communication channels
• Resolve customer inquiries and issues using a first-contact resolution approach
• Process orders and maintain accurate customer information within ERP and customer management systems

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of customer service experience, preferably in a call center
• Bilingual in English and Spanish, with effective communication skills in both languages
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to thrive in a fast-paced, customer-focused environment