Bilingual Customer Support Specialist

Job Summary

To support a diverse community of consumers, shoppers, retailers, and advertisers, the full-time Bilingual Customer Experience Specialist will handle live customer contacts via phone, chat, and email while providing empathetic and efficient support in a remote environment.

Key responsibilities

• Deliver clear and empathetic support while managing live customer interactions for up to 100% of scheduled time
• Navigate complex workflows and resolve a variety of order and account issues using established tools and procedures
• Proactively identify patterns and process gaps, providing recommendations to improve customer experience

Required qualifications

• High school diploma or equivalent; some college or specialized training is a plus
• 1+ year of experience in a customer-facing role with a strong service record
• Fluency in Spanish, both spoken and written
• Basic technical proficiency with CRM tools and productivity applications
• Schedule flexibility to support evenings, weekends, and holidays as needed