Bilingual Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician, Bilingual.

Key Responsibilities

• Answer real-time customer inquiries via phone, email, or chat regarding software and hardware issues
• Triage and troubleshoot customer problems, documenting the nature of issues
• Provide effective customer service and escalate unresolved issues to the appropriate support level

Required Qualifications

• Fluently bilingual in French
• 1 year of customer service experience
• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Experience working with technology and Microsoft applications
• Ability to work remotely or from an office